dk137 Terms and Conditions

1 General Terms

By accessing or using the dk137 platform, you are considered to have read, understood, and agreed to these terms and conditions in full. If you do not agree with any part of these terms, please refrain from using our platform.

These terms and conditions form a legally binding agreement between dk137 ("Platform", "we", "us") and the user ("you", "member"). This agreement applies to all products and services on the dk137 platform, including online casino games, sports betting, and other entertainment features.

Our services are provided exclusively for adult users in Bangladesh. dk137 is committed to ensuring a safe, transparent, and responsible gaming environment.

2 Account Registration

To create an account on dk137, you must meet the following requirements:

• You must be 21 years of age or older.
• You must provide complete, accurate, and up-to-date information.
• Each person may only open one account. Creating multiple accounts is strictly prohibited.
• You are solely responsible for keeping your account login details secure.
• Giving others access to your account or allowing third parties to use it is prohibited.

Account Verification (KYC)

dk137 reserves the right to verify the identity of its users. Verification may require a National ID (NID), passport, or other government-approved documents. Withdrawals may be restricted until verification is complete.

If false information is provided, the account will be immediately closed and the associated balance may be forfeited.

3 Age Verification

dk137 is firmly committed to protecting minors from online gaming. This platform is for users aged 21 and above only.

We may request documents to verify age at the time of registration or at any later stage. If documents are not submitted or if the user is found to be a minor, the account will be closed and deposited funds will not be returned.

If you suspect that a minor is using dk137, please notify our support team immediately.

4 Deposits and Withdrawals

Deposits

dk137 currently accepts the following payment methods: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳200. Deposited funds are generally credited to the account within a few minutes.

• Deposits must be made using a payment account in your own name.
• Deposits via third parties are prohibited and such transactions will be cancelled.
• There are no additional fees for deposits, though the payment provider's own charges may apply.

Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 30 minutes to 3 hours.

• Withdrawals can only be made to the same payment method used for the deposit.
• Large withdrawal amounts may be held until KYC verification is complete.
• Suspicious transactions may require additional time for verification.
• Wagering requirements must be met before withdrawing from a bonus balance.

5 Bonuses and Promotions

dk137 offers various types of bonuses and promotions. Each bonus has its own terms and conditions, which are stated on the offer's detail page.

Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳10,000. A 20x wagering requirement applies to this bonus.

General Bonus Rules

• Bonus funds cannot be converted to cash until the wagering requirements are met.
• A player may claim a specific offer only once.
• If fraudulent activity is suspected, the bonus will be cancelled.
• When using a bonus code, the code must be applied at the time of deposit.
• Attempting to claim bonuses from multiple accounts will result in all accounts being closed.
• dk137 reserves the right to change, suspend, or cancel any bonus offer at any time.

VIP Cashback Program

dk137's VIP program has 5 tiers: Bronze (up to 0.2% weekly cashback), Silver (up to 0.3%), Gold (up to 0.5%), Platinum (up to 0.6%), and Diamond (up to 0.8%). Continuous active play is required to advance to higher tiers.

6 Gaming Rules

The following rules apply when playing games on dk137:

• All games are powered by fair play technology and results are entirely random.
• Once a bet amount is confirmed, it cannot be changed or cancelled.
• If a game is cancelled due to a technical issue, the bet amount will be refunded.
• Exploiting software vulnerabilities or bugs is strictly prohibited.
• Playing using automated bots or software is strictly prohibited.

Sports Betting

In sports betting, odds may change for both live and pre-match events. The odds at the time a bet is confirmed are considered final. If an event is cancelled or remains unresolved, the bet amount will be refunded.

7 Security and Fraud Prevention

dk137 follows strict policies to prevent money laundering and fraud. The following activities will be considered fraudulent and will result in permanent account closure:

• Creating multiple accounts or using another person's account.
• Placing artificial bets with the intention of circumventing bonus requirements.
• Attempting to influence game outcomes by coordinating with other players.
• Using stolen or illegal payment methods.
• Attempting unauthorized access to the platform's systems.

If suspicious activity is detected, we may immediately suspend the relevant account and conduct an investigation. Law enforcement authorities will be notified if necessary.

8 Account Closure and Suspension

Closure by the User

You may request to close your own account at any time. To do so, contact our 24/7 live chat. All pending bets and withdrawals will be settled before the account is closed.

Closure or Suspension by dk137

dk137 may close or suspend an account in the following circumstances:

• If these terms and conditions are violated.
• If fraudulent activity is proven.
• If false information has been provided.
• If the account has been inactive for an extended period.
• If required for legal or regulatory reasons.

9 Responsible Gaming

dk137 believes that gambling is a form of entertainment, but it can lead to addiction. We place the highest priority on responsible gaming.

• You can set your own deposit limits, loss limits, and session time limits.
• You may take advantage of voluntary self-exclusion if needed.
• If you experience gaming-related problems, please contact our support team.

For more details on responsible gaming, visit our Responsible Gaming page.

10 Privacy Policy

dk137 follows our privacy policy regarding the collection, storage, and use of users' personal information. We use SSL encryption to keep your information secure.

We do not sell your personal information to third parties. However, it may be shared to a limited extent for legal requirements or with service providers. For more details, visit our Privacy Policy page.

11 Dispute Resolution

If you have a dispute or complaint, please first contact us via our 24/7 live chat or email. We aim to resolve all complaints as quickly as possible.

• After a complaint is submitted, we will provide an initial response within 48 hours.
• Complex cases may require more time to investigate, but you will be kept updated.
• In disputes regarding game outcomes, server logs will be considered the final evidence.

Email: [email protected]

12 Limitation of Liability

dk137 is not liable for the following:

• Game sessions interrupted due to internet disconnection or technical errors.
• Account information stolen due to the user's own negligence.
• Delays or errors in third-party payment services.
• Consequences of using the platform in violation of applicable law.

The dk137 platform is provided on an "as is" basis. We do not guarantee uninterrupted service, but we strive to ensure the highest quality of service.

13 Amendments and Termination

dk137 reserves the right to change these terms and conditions at any time. For significant changes, notice will be given to the registered email address or on the platform.

Continued use of the platform after any changes will be considered acceptance of the new terms. The most recent version of the terms will always apply.

In the event of any conflict between a Bengali translation of these terms and conditions and the English version, the Bengali version shall take precedence.

If you have any questions or comments, please contact our support team: [email protected]