dk137's Privacy Policy

1. Introduction

dk137 ("we", "our", or "the platform") takes the privacy of its users very seriously. This Privacy Policy ("Policy") has been prepared to inform players in Bangladesh about what information is collected while using the dk137 platform, how that information is used, and under what circumstances it may be shared with third parties.

This Policy applies to dk137's website dk137.cam, the mobile version, and all of our services. By registering on dk137 or beginning to use the service, you are considered to have fully accepted the terms of this Privacy Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.

dk137 is an online casino and sports betting platform operated for the Bangladesh market. We believe that transparency and trustworthiness are the foundation of a lasting relationship.

2. Information We Collect

dk137 may collect the following types of personal and non-personal information:

2.1 Information Provided Directly by You

When you create an account on dk137 or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Email address
• Mobile number
• National ID card or passport number (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket, or bank account information
• Any messages or complaints submitted by you during customer service interactions

2.2 Automatically Collected Information

When you browse the dk137 website, some information is collected automatically. This includes:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Date and time of site visits
• A record of the pages you visited
• Session duration and click patterns
• Referrer URL (where you came from before arriving at dk137)

2.3 Transaction-Related Information

A record of every deposit, withdrawal, and betting transaction is stored. This includes the transaction amount, method, time, and status.

3. Purpose of Using Information

dk137 uses the information collected for the following legitimate purposes:

3.1 Account Management and Verification

A KYC (Know Your Customer) process is followed to confirm your identity, manage your account, and prevent financial fraud. This ensures the security of your funds.

3.2 Service Delivery and Improvement

Information is used to enhance your experience, display relevant offers and promotions, and monitor the platform's performance.

3.3 Customer Support

Information is used to resolve your questions and complaints promptly and to effectively manage 24/7 live chat support.

3.4 Compliance with Legal Obligations

Necessary information is retained to prevent money laundering, enforce responsible gaming policies, and meet applicable legal obligations.

3.5 Communication and Notifications

Email or messaging may be used to send you important updates about your account, security alerts, and, with your consent, promotional offers.

4. Cookies and Tracking Technologies

The dk137 website uses cookies and similar technologies that help improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for the basic functionality of the site.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Help improve service quality by analysing patterns of site usage.

4.2 Cookie Controls

You can disable cookies from your browser settings. However, this may limit some of dk137's functionality. Most modern browsers give you the option to accept, reject, or delete cookies.

5. Sharing Information with Third Parties

dk137 never sells your personal information under any circumstances. However, information may be shared with trusted third parties in specific situations:

5.1 Service Provider Partners

The minimum necessary information is provided to trusted partners for payment processing (bKash, Nagad, Rocket, bank transfer), technology infrastructure, and security verification. These partners are required to comply with dk137's strict privacy standards.

5.2 Game Software Providers

Game providers including Pragmatic Play, JILI, PG Soft, and Spribe may receive limited information necessary for operating games.

5.3 Legal Authorities

If disclosure of information is required due to a court order, government directive, or applicable legal obligation, it may be carried out. In such cases, we always seek legal advice and disclose only the minimum information necessary.

5.4 Business Restructuring

In the event of a merger, acquisition, or business restructuring, information may be transferred to a new entity. In such cases, we will notify you in advance.

6. Data Security Measures

dk137 has put in place industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted, which prevents data theft.
• Encrypted Database: Strong encryption is applied when storing sensitive information.
• Access Controls: Only authorised staff have access to the information they need. All access is logged.
• Two-Factor Authentication: Two-step verification is available to protect your account.
• Regular Security Audits: Systems are regularly tested by third-party security experts.
• Data Backup: Safe backup of data is ensured.

However, complete security over the internet can never be guaranteed one hundred percent. We are committed to ensuring the highest possible level of protection, but users also have a responsibility to keep their own account passwords confidential.

7. Your Rights

As a user of dk137, you have the following rights:

7.1 Right to Access Information

You can request at any time to find out what information we hold about you. We are required to respond within 30 business days.

7.2 Right to Correct Information

If there is any error in the information we hold about you, contact us to have it corrected. We will update the information promptly.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, some information may not be possible to delete before a specified period has elapsed.

7.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

7.5 Right to Data Portability

You may request that information stored in your account be provided in a standard format.

To exercise any of the above rights, contact us via live chat or email.

8. Data Retention Period

dk137 does not retain any information longer than necessary. Retention periods are determined according to the following policy:

• Active account data: for the full duration while the account remains active.
• Financial transaction records: at least 5 years from the date of the last transaction (legal obligation).
• Inactive accounts: up to a maximum of 3 years from the date of last login.
• Customer service communication records: up to a maximum of 2 years.
• Analytics data: may be retained in anonymised form for an extended period.

Once the set period has ended, data is securely deleted or anonymised.

9. Protection of Minors

dk137 strictly prohibits account registration and use by anyone under the age of 21. We never knowingly collect any information from minors.

If we have reason to believe that a minor has created an account, we will immediately suspend that account and securely delete all related information. If a parent or guardian believes their child has registered on our platform, please contact our customer support without delay.

10. Policy Changes and Updates

dk137 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notice will be displayed on the website.
• A summary of the update will be sent to your registered email address.
• The "Last Updated" date on the policy page will change.

If you continue using the platform after an update, you will be considered to have accepted the new policy. We therefore recommend reading this page regularly.

11. Contact and Complaints

If you have any questions, requests, or complaints about this Privacy Policy, please contact us. Our privacy team will get back to you as soon as possible.

For more information, please also visit our Terms and Conditions and Responsible Gaming pages.