❓ Help Centre
dk137 Frequently Asked Questions
Account, deposits and withdrawals, games, bonuses and security — find answers to all your questions in one place.
You may have many questions before or while playing at dk137. On this FAQ page we have provided detailed answers to the questions most frequently asked by players in Bangladesh — from opening an account to depositing via bKash or Nagad, slots or cricket betting, bonus terms and responsible gaming. If you cannot find the answer to your question, our 24/7 live chat support is always ready to help.
Account and Registration
To open an account at dk137 you need an active mobile number and a valid email address. The registration process is simple and fast — it only takes a few minutes. Each person may open only one account. Keep your details accurate and up to date to avoid any issues when withdrawing.
dk137 is for users aged 21 and above only. Minors are strictly prohibited from opening an account or taking part in any form of betting or gaming activity. If there is any uncertainty during age verification, we reserve the right to take appropriate action.
On the login page, use the "Forgot password?" option and enter your registered email or mobile number. Our system will send you a reset link or OTP. Reset your password and, to stay safe, do not share your new password with anyone. If you have trouble, contact us via 24/7 live chat.
No, each person may open only one account at dk137. Opening multiple accounts using the same name, mobile number, email or payment method is a violation of our policy. If such activity is detected, the accounts involved may be suspended or closed.
After logging in, go to your profile settings to update your personal details. Changing certain sensitive information (such as your registered mobile number) may require identity verification. For any assistance, contact our 24/7 live chat support.
Deposits and Withdrawals
dk137 supports all popular payment methods in Bangladesh — bKash, Nagad, Rocket and bank transfer. Mobile banking users can transact quickly and easily. Every method ensures secure, encrypted transactions.
Deposits via bKash are generally instant — your dk137 account balance is credited within a few minutes. The process is equally fast for Nagad and Rocket. Bank transfers may take additional time depending on the bank's own processing time. Contact live chat if you experience any issues.
The minimum deposit at dk137 is ৳200 (for all methods). The minimum withdrawal is ৳1,000. These limits apply equally to all payment methods, whether bKash or bank transfer. Confirming the correct amount before transacting will make processing smoother.
Withdrawals at dk137 are generally completed within 30 minutes to 3 hours. Having your account verified and your details correct speeds up processing. After submitting a withdrawal request, you can track its status from your account dashboard.
dk137 itself does not charge any transaction fees. However, bKash, Nagad, Rocket or your bank may apply their own service charges — this depends on the respective payment provider's policy. It is a good idea to check your payment provider's fees before transacting.
Yes, withdrawals from dk137 via Nagad are fully supported. To request a withdrawal, log in and go to the payment section, select Nagad, then enter your correct mobile number and amount. The minimum withdrawal is ৳1,000 and it is generally completed within 30 minutes to 3 hours.
Games and How to Play
Betting on BPL matches at dk137 is straightforward — go to the cricket section, browse the list of ongoing or upcoming BPL matches, select the match you want, and place your bet on your chosen outcome. You can bet both before the match starts and during play (live betting). Always set a budget before you play.
dk137 offers slot games from various well-known providers including PG Soft, Pragmatic Play and JILI. Popular titles such as Fortune Tiger, Gates of Olympus, Fortune Gems, Aviator (Spribe) and many more are available here. The games are fully optimised for mobile, so you can play on any device without any difficulty.
RTP (Return to Player) is the mathematical figure representing what percentage of total money wagered on a game is returned to players over the long term. For example, an RTP of 96% means that for every ৳100 wagered, the average expected return is ৳96. This is an average statistic — results for each session may vary.
Yes, all games at dk137 are mobile-friendly. You can play directly from the browser on any Android or iOS smartphone — no separate app download is needed. Slots, live casino and cricket betting can all be enjoyed on mobile without any issues.
In a live casino you play baccarat, roulette, blackjack and other table games with a real dealer via direct video streaming. dk137 offers games from world-class live casino providers such as Evolution Gaming and Ezugi. It delivers a real casino experience from the comfort of your home.
Bonuses and Promotions
Open a new account at dk137 and make your first deposit to receive a 100% match bonus of up to ৳10,000. That means if you deposit ৳5,000, your total balance will be ৳10,000. To receive the bonus, use the applicable promotion code or visit the bonus section at the time of your first deposit.
The wagering requirement for the welcome bonus is 20x. This means that to withdraw the bonus amount, you need to place bets totalling 20 times the bonus. For example, a ৳1,000 bonus requires a total betting turnover of ৳20,000. See the terms and conditions page for full details.
dk137's VIP program has five levels — Bronze, Silver, Gold, Platinum and Diamond. You can move up the levels based on your regular play and activity. Each level comes with weekly cashback: 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum and up to 0.8% at Diamond.
dk137's VIP cashback is paid on a weekly basis. At the end of each week's cycle, the applicable cashback for your VIP level is automatically credited to your account. Diamond level members enjoy the highest cashback of 0.8%. Contact support for any questions about bonuses.
Yes, in addition to the welcome bonus, dk137 offers various seasonal and event-based promotions from time to time. Special offers may be available during cricket tournaments (BPL, IPL, T20 World Cup) or on special occasions. Check the promotions section regularly or ask in live chat to stay updated on the latest offers.
Security and Responsible Gaming
dk137 uses advanced SSL encryption technology to protect your personal information. Your name, mobile number, bank or mobile banking details are kept strictly confidential and are never sold or shared with third parties. Learn more on our privacy policy page.
Yes, all games at dk137 run on Random Number Generator (RNG) technology, which makes every result completely random and unbiased. We believe in fair play and work with world-class game providers who are independently audited.
Gambling is for entertainment — but it can sometimes become a problem. If you feel you are losing control, contact our 24/7 live chat immediately. We offer a self-exclusion facility. For more information, see our responsible gaming page.
Self-exclusion is a facility that allows you to pause gaming activity on your account for a set period of time. It is an important tool for responsible gaming. To apply, let our support team know via live chat or send an email to [email protected].
dk137 offers live chat support in Bengali 24 hours a day, 7 days a week. For any questions, complaints or assistance, speak to us directly in live chat. To contact us by email, write to [email protected].
No, dk137 is strictly for users aged 21 and above. Minors are completely prohibited from opening an account or taking part in any gaming activity. If you believe a minor is using your device, enable parental controls on the device and inform our support team.
Still have questions?
Our expert support team is always by your side — in Bengali, 24 hours a day.